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COVID-19 Peace of Mind Promise

covid-19 peace of mind promise for education groups

 

 

Now that the DfE has clarified that schools and colleges can book trips abroad, we’ve been busy behind the scenes to make sure that you can still enjoy an incredible trip, with the same activities and experiences you are used to, but with additional COVID-19 safety precautions. 

The information below demonstrates that we have the necessary booking flexibility,  financial protection, safety measures and emergency back-up to ensure that your group can book and travel with confidence. If you have any specific questions or require further reassurance, please get in touch. 

This additional flexibility is for school and college groups. Click here to see our COVID-19 Peace of Mind Promise for Performing Arts and Leisure tours.

Freedom to postpone up to 28 days of departure

If you have to change your plans because of COVID-19, we promise to waive our amendment fees so that you can postpone your trip for free between 12 weeks and 28 days before departure.

How does it work?

We won’t charge you any postponement fees if you have to delay your trip to a later date due to COVID-19. All we ask is that you let us know between 12 weeks and 28 days before your planned departure and maintain your agreed payment schedule up to the point you have to postpone. You can start the postponement process if one of the following applies:

  • The whole group is required to quarantine at your travel destination
  • Your group is required to quarantine on your return due to the government’s traffic light system
  • Local or national lockdowns in the UK will prevent your departure
  • Local or national restrictions at your destination will impact the main purpose your trip

 

This additional flexibility is for all new bookings made by schools and colleges between 10 May – 22 October 2021 for travel in the 2021/22 academic year.

Refund if your trip is cancelled within 21 days of departure

If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim from your insurance, then we guarantee to either find you a suitable alternative, or refund your group in full.

How does it work?

In the event that your school insurance or RPA will not cover COVID travel cancellation, then your group is eligible for a full refund if any of the following applies within 21 days of your planned departure:

  • The FCDO advises against all but essential travel to your chosen destination
  • The Department for Education recommends against taking school trips to your chosen destination
  • The whole group is required to quarantine at your travel destination
  • Your group is required to quarantine on your return due to the government’s traffic light system
  • Local or national lockdowns in the UK will prevent your departure
  • Local or national restrictions at your destination will impact the main purpose your trip

Normal cancellation terms and conditions apply if:

  • Individual travellers decide to pull out of the trip
  • You cancel the booking more than 21 days before the group is due to depart
  • You have not kept up with the agreed payment schedule
  • Your school/college insurance or RPA will cover your COVID cancellation claim

This additional refund protection applies to new booking made by schools and colleges between 10 May – 22 October 2021 for travel in the 2021/22 academic year. To be eligible for this refund, your group must also keep up with the agreed payment schedule.

When can I postpone?

Between 12 weeks and 28 days of departure you are free to postpone your trip to a later date – just contact us by email to start the process. If you choose to postpone your trip more than 12 weeks before your planned departure date, then your booking will be subject to the normal charges and fees set out in our Booking Terms and Conditions for amendments and cancellations. These postponement terms only apply if your booking is affected by COVID-19 and do not apply in the case of disinclination to travel.

Will I be charged administration fees to postpone?

If your trip cannot go ahead because of COVID-19, we will not charge your group any administration fees for changing your departure dates, as long as you request the change within 12 weeks and 28 days of your trip.

Will my tour price change?

Prices may change if you alter your plans. Wherever possible we will keep prices changes to a minimum. However, any postponement will be subject to costs and charges imposed on us by our suppliers in making the change. Groups travelling to Butlin's or Disneyland Paris by coach are less likely to experience any significant price changes, while trips involving a flight could see additional costs and charges.

What about my deposit?

Where you postpone a trip booking, we will ensure that all your arrangements are changed to the later date. Any money already paid to us will be carried over to your new trip and will retain the same ABTA and ATOL financial protection as the original booking. We will not charge our administration fee to make the new arrangements and we will do all we can to keep your tour price the same.

What about insurance?

You can book your trip safe in the knowledge that you'll be covered should someone in your group get 'pinged' or test positive for CVOID-19 before or during the trip. Read more.

This is in addition to your Standard Booking Terms & Conditions.

you can book & travel with confidence  

Financial Protection

Your booking is secure with COGO Travel. We are part of Class Tours Limited, a diverse and robust business which includes hotels and properties in France as well as a coach company and specialist school travel company in the UK.  We are in a strong financial position with thousands of travellers already booked for 2021 and 2022, demonstrating their faith in the business and confidence in our standards of care. 

Also, don't forget  you have the additional reassurance that all monies paid to COGO Travel are protected by ABTA and ATOL so you can organise your next trip with confidence.  All our overnight trips comply with the Package Travel Regulations which means that if we have to cancel or significantly alter your trip due to Foreign Office advice, we will either provide a suitable alternative for your group or provide a full refund.  We take this commitment very seriously and we can report that every group that we had to cancel during the pandemic has either received a full refund or has been happy to postpone their trip to a later date.

Quality assured 

We have specialised in group travel for over twenty years and have the experience and local knowledge to look after the specific needs of your group.  Because we organise educational trips, we are held to a higher account than other group tour organisers. In order to maintain our membership of the School Travel Forum (STF) and retain their prestigious Quality Badge, our safety management systems are audited every year by independent experts so you can be confident of our high standardsWe apply the same duty of care to our leisure and performing arts trips, as we do to our students groups, which means that you and your group are in safe hands. 

Support while you are away  

Unlike some tour operators, our experienced UK travel team is multi-lingual which means that we can easily deal with local operators on your behalf. What’s more, by having our own properties in France, our own coach company, and close relationships with airlines and ferry companies, we have the connections to get you home quickly and safely if need be.

Don’t forget, we provide 24/7 support to all our travelling groups and so if you come across a problem, or your plans have to change at short notice, we are here to sort it out for you. Plus, our local teams in France and Brussels are also on hand to liaise with local medical services and to advise on local health protocols if required, so we won't let you down. 

Additional group safety and wellbeing measures 

We have developed additional health and safety protocols for our travel partners, based on national and European public health guidelines and over the summer, qualified members of our leadership team have been working closely with our travel partners at Disneyland Paris and Butlin’s to ensure that accommodation and activities comply with our enhanced safety and wellbeing protocols for COVID-19.  You can read more about our COVID-secure protocols here.