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COVID-19 Peace of Mind Promise for Education Trips

covid-19 peace of mind promise for education groups

Our Peace of Mind Promise gives unprecendented flexibility to school and college groups booking their next school trip abroad or in the UK. The financial protecton offered is in addition to our COVID-19 travel insurance, which is included with all our educational packages. 

Freedom to postpone up to 28 days of departure

If you have to change your plans because of COVID-19, we promise to waive our amendment fees so that you can postpone your trip for free between 12 weeks and 28 days before departure.

How does it work?

We won’t charge you any postponement fees if you have to delay your trip to a later date due to COVID-19. All we ask is that you let us know between 12 weeks and 28 days before your planned departure and maintain your agreed payment schedule up to the point you have to postpone.

You can start the postponement process if one of the following applies:

  • Quarantine is required for fully vaccinated visitors to your travel destination
  • UK arrival rules require fully vaccinated travellers to quarantine on return
  • Local or national lockdowns in the UK will prevent your departure
  • Local or national restrictions at your destination will impact the main purpose your trip

This additional flexibility applies to all new bookings made by schools and colleges. To be eligible, your group must also keep up with the agreed payment schedule.

Refund if your trip is cancelled within 21 days of departure

If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim from your insurance, then we guarantee to either find you a suitable alternative, or refund your group in full.

How does it work?

If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim from your insurance, then we guarantee to either find you a suitable alternative or refund your group in full if any of the following applies within 21 days of your planned departure:

  • The FCDO advises against all but essential travel to your chosen destination 
  • The Department for Education recommends against taking educational trips to your chosen destination 
  • The country you are visiting is on the red travel list 
  • Quarantine is required for fully vaccinated visitors to your trip destination, or, on your return 
  • Local or national lockdowns in the UK will prevent your departure 
  • Local or national restrictions at your destination will impact the main purpose your trip 

Normal cancellation terms and conditions apply if:

  • You cancel the booking more than 21 days before the group is due to depart 
  • You have not kept up with the agreed payment schedule 
  • Your school/college insurance or RPA will cover your COVID cancellation claim 
  • Individual travellers decide to pull out of the trip 
  • You cancel due to restrictions imposed on passengers who do not meet a country’s vaccination requirements (unless exempt or ineligible at time of departure)   

The indicators are that most foreign destinations will require all travellers to be fully vaccinated against COVID-19. Though we will provide information on the rules for your destination, it is ultimately the responsibility of the leader and passengers in the group to ensure they have had the vaccinations required to travel. Refunds are not available in the event a group is unable to comply with a country’s vaccination rules at time of departure.  

We recommend that you check what COVID cover is provided by your college insurance/RPA before booking.

This is in addition to your Standard Booking Terms & Conditions.

Peace of Mind Promise - Your Questions Answered

When can I postpone?

Between 12 weeks and 28 days of departure you are free to postpone your trip to a later date – just contact us by email to start the process. If you choose to postpone your trip more than 12 weeks before your planned departure date, then your booking will be subject to the normal charges and fees set out in our Booking Terms and Conditions for amendments and cancellations. These postponement terms only apply if your booking is affected by COVID-19 and do not apply in the case of disinclination to travel.

Will I be charged administration fees to postpone?

If your trip cannot go ahead because of COVID-19, we will not charge your group any administration fees for changing your departure dates, as long as you request the change within 12 weeks and 28 days of your trip.

Will my tour price change?

Prices may change if you alter your plans. Wherever possible we will keep prices changes to a minimum. However, any postponement will be subject to costs and charges imposed on us by our suppliers in making the change. Groups travelling to Butlin's or Disneyland Paris by coach are less likely to experience any significant price changes, while trips involving a flight could see additional costs and charges.

What about my deposit?

Where you postpone a trip booking, we will ensure that all your arrangements are changed to the later date. Any money already paid to us will be carried over to your new trip and will retain the same ABTA and ATOL financial protection as the original booking. We will not charge our administration fee to make the new arrangements and we will do all we can to keep your tour price the same.

 

Book your college trip or UK residential with COGO & benefit from covid-19 insurance

You can book your trip safe in the knowledge that all COGO educational trips have comprehensive travel insurance that includes cover should someone in your group get 'pinged' or test positive for COVID-19 before or during the trip.

Read more about ABTA's Travel Sure Insurance Policy for school groups in association with AXA and the School Travel Forum.

 

 

More from the COVID-19 Travel Hub for educational trip organisers

 

This additional flexibility is for SCHOOL & COLLEGE GROUPS. Click here to see our COVID-19 Peace of Mind Promise for PERFORMING ARTS & LEISURE GROUP tours