Book & Travel with Confidence
We're ready when you are
We are all itching for things to return to normal, and there’s nothing better than having a trip in the diary for your group to look forward to. We’ve been busy behind the scenes to make sure that you can still enjoy an incredible trip, with the same activities and experiences you are used to, but with additional COVID-19 safety precautions. But we understand that some group trip leaders will need a little more reassurance before organising their next group outing.
The information in the guide below should demonstrate that we have the necessary expertise, financial security, safety measures and emergency back-up for your group to book and travel again with confidence, but if you have any specific questions or require further reassurance, please do get in touch. We're here to help.
Book with confidence
Your booking is secure with COGO Travel. We are part of Class Tours Limited, a diverse and robust business which includes hotels and properties in France as well as a coach company and specialist school travel company in the UK. We are in a strong financial position with thousands of travellers already booked for 2021 and 2022, demonstrating their faith in the business and confidence in our standards of care. And if that isn't enough, of course you have the additional reassurance that all monies paid to COGO Travel are protected by ABTA and ATOL so you can organise your next trip with confidence.
All our overnight trips comply with the Package Travel Regulations which means that if we have to cancel or significantly alter your trip due to Foreign Office advice, we will either provide a suitable alternative for your group or provide a full refund. We take this commitment very seriously and we can report that every group that we had to cancel during the pandemic has either received a full refund or has been happy to postpone their trip to a later date.
We have specialised in group travel for over twenty years and have the experience and local knowledge to look after the specific needs of your group. Because we organise educational trips, we are held to a higher account than other group tour organisers. In order to maintain our membership of the School Travel Forum (STF) and retain their prestigious Quality Badge, our safety management systems are audited every year by independent experts so you can be confident of our high standards. We apply the same duty of care to our leisure and performing arts trips, as we do to our students groups, which means that you and your group are in safe hands.
Support while you are away
Unlike some tour operators, our experienced UK travel team is multi-lingual which means that we can easily deal with local operators on your behalf. What’s more, by having our own properties in France, our own coach company, and close relationships with airlines and ferry companies, we have the connections to get you home quickly and safely if need be.
Don’t forget, we provide 24/7 support to all our travelling groups and so if you come across a problem, or your plans have to change at short notice, we are here to sort it out for you. Plus, our local teams in France and Brussels are also on hand to liaise with local medical services and to advise on local health protocols if required, so we won't let you down.
Support if plans change
We are proud of the long-standing relationship with have with our travellers and we promise that if your plans have to change, we will treat your group fairly. Over the last six months we have had to reorganise the travel plans of hundreds of groups, but over this challenging period we have retained the goodwill of the vast majority of our customers, which is a real a testament to our personal approach.
We commit to treating each group with individual consideration and can sometimes offer more flexible booking terms for groups staying in the UK or travelling by coach, which allow you to change your plans should the situation require. This additional flexibility depends on the circumstances of each individual trip and so please do contact us to find out more.
And remember, you can reserve your dates and agree an itinerary now, without any obligation at this stage.
Additional group safety and wellbeing measures
We have developed additional health and safety protocols for our travel partners, based on national and European public health guidelines and over the summer, qualified members of our leadership team have been working closely with our travel partners at Disneyland Paris and Butlin’s to ensure that accommodation and activities comply with our enhanced safety and wellbeing protocols for COVID-19. You can read more about our COVID-secure protocols here.